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Live Chat

Live Chat is Breast Cancer Care's online service where you can talk to others in real time. It is facilitated by an experienced moderator and a specialist nurse who are on hand to point you to sources of help and information. But for most people, the chance to talk to others in a similar situation is what counts.

Our current programme

General breast cancer discussion: Join us weekly 8.30 - 9.30pm on Thursdays. This session is for anyone with a diagnosis of breast cancer but it is mostly used by people with a diagnosis of primary breast cancer.

This session is only open to people with a diagnosis of breast cancer. If you are worried you might have breast cancer but don’t have a diagnosis, please call our helpline or use our forums for support instead. Anyone who doesn’t have a breast cancer diagnosis will be asked to leave the session by the facilitators.

Secondary breast cancer Live Chat: Join us weekly 8.30-9.30pm on Tuesdays. This session is only open to people with a diagnosis of secondary breast cancer, that is when the cancer has spread to another part of the body. Anyone who doesn't have secondary breast cancer will be asked to leave the session by the facilitators.

If you're not sure which session is right for you, please email moderator@breastcancercare.org.uk.

To join, simply register on the site and then click the 'Chat now' button you'll see at the top-right of this page.

How to use the Live Chat

Once you've registered, you can chat directly to other people. 

Register

To use the chat room you need to register first. If you are a member of the forum, your login details will not work for Live Chat. You will need to sign-up for Live Chat on this page.

Room opening

The chatroom is only open at the times stated on the website. If you try to join outside of these times the room will be closed. The room usually open a few minutes before the scheduled opening times.

Room closing

The chatroom will close at the scheduled time. However, the room will close to new admissions a few minutes before the session is scheduled to end.

Sending messages

Talk to others in the room by clicking in the white line at the bottom of the chat window. Type your message then either click on the arrow at the end of the line or press 'enter'. Your message will appear on the chat screen with your username and everyone else in the room will be able to read it.

Reading messages

Most messages are public, so anyone can read them. Occasionally the nurse may send a private message to you. These messages will be marked 'whisper', and no-one other than you or the nurse who sent it can see it.

If you have any queries or are experiencing any difficulties please email moderator@breastcancercare.org.uk. Please be aware that this email address is checked during normal working hours, 9am - 5pm, any queries sent outside of this time will be answered during the next working day.

Using Live Chat on tablets and mobile devices

Please note that Live Chat does not work on iPads and some other tablets and mobile devices. If you can, please use a laptop or desktop computer to join the live chat.

Please note - Live Chat sessions may at times be observed by Breast Cancer Care staff for training or technical reasons.

If you are having trouble accessing the room using the Firefox browser please try using a different browser.

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